ODUSINA NURUDEEN OLASHENI

Currently providing advanced technical support and strategic solutions to clients, optimizing system performance and ensuring seamless operations.

• Delivered remote and onsite technical support, resolving complex hardware and software issues for diverse clients to ensure operational continuity.
• Diagnosed and resolved critical technical challenges, enhancing system efficiency and reducing client downtime by up to 20% through proactive interventions.
• Maintained comprehensive records of support requests and resolutions, contributing to a 15% improvement in service optimization and knowledge base development.
• Communicated effectively with clients to assess technical needs, delivering tailored solutions that consistently enhanced user satisfaction and system performance.

Managed comprehensive IT infrastructure and network operations for 100+ end-users, ensuring optimal connectivity and system integrity.

• Provided comprehensive technical support and maintenance for over 100 end-users, swiftly resolving hardware, software, and network issues to minimize operational disruptions.
• Administered and managed the Microsoft 365 environment, configuring and optimizing email infrastructure and user accounts for enhanced organizational communication and security.
• Conducted regular network assessments, identifying key areas for improvement and implementing upgrades that boosted network performance by 10%.
• Installed and configured critical LAN setups and network cables, ensuring optimal connectivity and performance across the organizational infrastructure.
• Collaborated effectively with ISP providers to troubleshoot and resolve connectivity issues, achieving 99.9% network uptime for critical business operations.

Delivered essential technical support, system maintenance, and proactive client engagement to ensure robust IT operations.

• Installed, configured, and maintained a wide range of computers, peripherals, and software, ensuring seamless IT operations for clients.
• Diagnosed and resolved complex hardware, software, and network system faults, executing timely repairs and replacements that restored functionality and minimized user impact.
• Actively monitored and efficiently responded to over 50 IT support requests weekly, ensuring prompt resolution and high client satisfaction.
• Executed robust data backup strategies and disaster recovery processes, enhancing system integrity and security for critical client data.
• Proactively monitored client support requests, ensuring efficient resolution and fostering positive client relationships through consistent engagement.